Customer Services Representative

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Customer Services Representative
9 Modules

Earn a career credential that demonstrates your expertise

4.9 ratings

based on member feedback

Advanced level

Recommended experience

45 Hours

designed to fit your schedule

Flexible schedule

Learn at your own pace

What you'll learn

  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.

Skills you'll gain

Verbal Communication Active Listening Written Communication Problem-Solving Conflict Resolution De-escalation Techniques Product Knowledge Technical Proficiency Empathy Emotional Intelligence CRM Software Case Management Time Management Multitasking Prioritizing Tasks Upselling Cross-Selling Customer Retention Feedback Collection Teamwork Knowledge Sharing Adaptability Working with Different Customer Types Cross-Cultural Communication Inclusive Language Troubleshooting Helpdesk Software Data Entry Attention to Detail Quality Assurance Compliance Stress Management KPIs Performance Tracking

Customer Services Representative - 9 Modules

Introduction to Customer Service

Module 1 • 6 hour

What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
Verbal Communication Active Listening Written Communication Problem-Solving Conflict Resolution
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
De-escalation Techniques Product Knowledge Technical Proficiency Empathy
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
Emotional Intelligence CRM Software Case Management Time Managemen
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
Verbal Communication Active Listening Written Communication Problem-Solving Conflict Resolution
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
De-escalation Techniques Product Knowledge Technical Proficiency Empathy
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
Verbal Communication Active Listening Written Communication Problem-Solving Conflict Resolution
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
De-escalation Techniques Product Knowledge Technical Proficiency Empathy
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
Verbal Communication Active Listening Written Communication Problem-Solving Conflict Resolution
What you'll learn
  • Vitae lectus ante, tempor ac nisi vel, ultrices urna risus. Aenean aliquam tincidunt orci, vitae vulputate leo sagittis.
  • Praesent ultricies elit, ac cursus felis ultrices nec. Cras tincidunt turpis ut sapien sollicitudin, sit amet efficitur augue tincidunt.
  • Vestibulum sit amet felis vel urna tristique tempus ac quis augue. Morbi euismod lorem vel nisi malesuada, vel consectetur urna euismod.
  • Consectetur adipiscing elit, ut aliquam odio lorem in metus. Nulla facilisi sit amet turpis fermentum.
Skills you'll gain
De-escalation Techniques Product Knowledge Technical Proficiency Empathy

Why people choose our courses

Olivia Anderson

Olivia Anderson

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James Taylor

James Taylor

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John Doe

John Doe

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Emily Johnson

Emily Johnson

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Michael Brown

Michael Brown

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Frequently asked questions

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